Expert Support IT Microsoft & DevOps application support

Freelance / Contract / Hybrid / Remote
Monaco, France, Italy

ABOUT ME

Frédéric FIORETTI

Freelance IT Consultant & Endpoint / DevOps Support Specialist

I assist businesses and IT departments in managing, securing, and automating their technical environments.

Combining hands-on expertise in Microsoft Modern Workplace (M365, Intune, Entra ID, Autopilot) with modern DevOps & Application Support practices (Docker, Linux, REST APIs, automated scripting), I bridge the gap between user operations and technical engineering teams.

Whether it involves resolving complex L2/L3 incidents, enforcing endpoint compliance, or streamlining operational workflows, I deliver high operational rigor with a business-driven mindset.

My Mission & Approach

What drives me is transforming technical complexity into reliable, scalable operational stability. I combine deep root-cause troubleshooting with modern automation to solve daily operational bottlenecks and streamline IT systems at the source.

Acting as a technical bridge between end users, core infrastructure, and engineering teams, I deliver speed, operational rigor, and clear communication on every assignment. My commitment is simple: eliminate recurring friction, protect business continuity, and build long-term trust.

Working independently allows me to stay agile, proactive, and fully dedicated to delivering tangible, measurable results.

"Securing modern endpoints, streamlining DevOps workflows. High-tier IT support, zero business friction."

Proactive Endpoint Management & Application Continuity

I deliver reliable, high-tier technical support to keep users productive and systems uninterrupted. Moving beyond traditional ticketing, I combine advanced L2/L3 troubleshooting with automated endpoint management (Microsoft Intune, Autopilot, M365) to eliminate recurring issues at the source.

On the application side, I diagnose complex incidents across modern stacks (Docker, Linux VPS, REST APIs), quickly isolating root causes and collaborating directly with development teams. My objective: minimize downtime, secure environments, and provide robust technical support that businesses and engineering teams can rely on.

Advanced L2/L3 Support & Infrastructure Operations

I deliver dedicated Level 2 and Level 3 technical operations, focusing on rapid incident diagnosis, root cause analysis, and service continuity across hybrid environments. Moving beyond quick surface fixes, I handle complex escalations across user workstations, application pipelines, and server infrastructures with structured analytical rigor.

Acting as a technical liaison between business users, IT engineering, and development teams, I maintain clear communication and technical documentation to standardize processes. My focus is operational resilience, system performance, and zero business disruption.

Workflow Automation & Cloud Integration

I help businesses and IT departments eliminate manual operational bottlenecks through modern automation and systems integration. Leveraging tools like n8n, custom scripting (PowerShell & Python), and REST API integrations, I connect disjointed applications, databases, and services into reliable, automated pipelines.

On the infrastructure side, I deploy and manage microservices using Docker containerization on Linux environments, ensuring stable background processing and seamless service interconnections. My approach bridges traditional IT support with modern engineering, saving critical operational time and securing repetitive business processes.

Pragmatic IT: From Endpoint to DevOps

Advanced L2/L3 Troubleshooting & Root-Cause Resolution

I cut through technical complexity to resolve high-tier incidents across enterprise endpoints and application chains. Backed by structured grand-account experience, I focus on permanent root-cause analysis rather than temporary workarounds. By identifying system bottlenecks early, I minimize operational friction and guarantee dependable business continuity.

DevOps Gateway & Modern Stack Support

I bridge the operational gap between day-to-day user support and backend software engineering. Operating comfortably across containerized environments (Docker, Linux VPS) and REST API integrations, I speak the language of developers. I rapidly isolate application bugs, inspect payloads, and streamline production releases alongside engineering teams.

Modern Endpoint Governance & Fleet Compliance

I standardize and protect corporate workstations through automated endpoint management. Leveraging Microsoft Intune, Autopilot, and Entra ID (Azure AD), I enforce security baselines, zero-touch provisioning, and policy compliance. Your fleet remains secure, unified, and fully audited without draining internal administrative resources.

Workflow Automation & Process Industrialization

I replace tedious, error-prone manual interventions with resilient automated pipelines. Combining custom PowerShell/Python scripting with orchestration platforms like n8n and REST Webhooks, I connect disparate systems and eliminate recurring operational tasks. Automation turns complex maintenance into smooth, repeatable efficiency.

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